Client Services Coordinator
Job Description
West Seattle Food Bank
3419 SW Morgan
Seattle WA 98126

Overview:
The West Seattle Food Bank (WSFB) is a private, non-profit organization whose mission is to strengthen the community through the power of neighbors helping neighbors, working to ensure all in our community have access to the essential necessities of living. The agency was established in 1983 and in March of 2020 merged with the West Seattle Helpline (WSH) to expand services. Primary services include distribution of food, financial assistance, clothes, and referrals for additional services and resources. The agency serves 1,000 – 2,000 households every week. Service area is primarily in the southwest portion of Seattle (West Seattle). In addition to the above services the agency also assists with supplies for infants and children, pet food, and offers free books.

Job Description:
The Client Services Coordinator (CSC) will report to the Helpline Services Program Manager (PM) to ensure effective service delivery to the clients at WSFB. The CSC will be responsible for working with clients through our financial assistance and resource referral process. This includes reviewing and processing of client financial assistance and bus ticket applications, assisting clients in accessing employment, social security, and housing applications, and referring clients to services outside the scope of the WSFB. This position will also provide training and support for the volunteers the West Seattle clothesline and Hotline.

Note: During the period of the COVID-19 response some of this work may be done remotely but much of the time will need to be spent in both the Food Bank and Clothesline.

Primary tasks include:

  • Complete client needs assessment and refer clients to available services i.e., (shelter, food, healthcare, housing), social services programs, and/or education, employment, and volunteer opportunities that promote self-sustainability and general well-being
  • Complete financial assistance process with clients, including reviewing applications, completing verification process, contacting debtors and filing payments for approval.
  • Assist in training and support for volunteers who work at Clothesline and Hotline.
  • Participate in scheduled meetings with other stakeholders as assigned.
  • Assist in developing, researching and updating resource and referral materials.
  • Maintain complete and accurate client files, collect and compile statistics for agency reporting, complete all required reports in a timely manner.
  • Input client data in database(s).
  • Other duties as required.

Minimum Qualifications: 

  • Bachelor’s Degree in social services, social work or psychology, or a minimum of two years’ direct experience working with low income individuals in a social service, employment, or educational setting.
  • The ability to communicate effectively in English, verbally and in writing.
  • Bilingual in English and Spanish or Vietnamese or Somali strongly preferred.
  • Experience in Microsoft office and database management.
  • Demonstrated understanding of and sensitivity to the needs of the diverse communities we serve.
  • Excellent time management skills and the ability to work with limited supervision and considerable self-direction.
  • Ability to work effectively in a multi-cultural environment with co-workers, volunteers and clients.
  • Possess a valid Washington State driver’s license, a working automobile available to use for food bank business, proof of automobile liability insurance, and have a good driving record.
  • Ability to pass Washington State Criminal Background Check.

Wages and Hours: $18-22/hour DOE, 30-40 hours per week, non-exempt. Weekends and some evenings will be required.

Benefits: Paid personal (sick) leave, vacation leave after six months, 9 paid holidays/year, health insurance, 401K after 6 months of employment.

Please submit resume and cover letter to Fran Yeatts, fran@westseattlefoodbank.org.