Backpack and Home Delivery Coordinator
The West Seattle Food Bank (WSFB) is a private, non-profit organization whose mission is to strengthen the community through the power of neighbors helping neighbors, working to ensure all in our community have access to the essential necessities of living. The agency was established in 1983 and in March of 2020 merged with the West Seattle Helpline (WSH) to expand services. Primary services include distribution of food, financial assistance, clothes, and referrals for additional services and resources. The agency serves 1,000 – 2,000 households every week. Service area is primarily in the southwest portion of Seattle (West Seattle). In addition to the above services the agency also assists with supplies for infants and children and offers free pet food.
The Backpack and Home Delivery Coordinator will report to the WSFB Operations Manager and work closely with the WSFB operations staff to improve services of the Backpack program and home delivery program. For deliveries this position will be responsible for finding ways to inform and engage home delivery clients regarding services, maintain schedules of volunteers performing services, manage coordination of delivery routes, fill in when home delivery volunteers are absent, and complete assigned reporting in a timely manner. This position will also communicate with individuals requesting or receiving services to determine food preferences and dietary restrictions and problem solve on issues relating to deliveries. The ability to engage individuals from very diverse backgrounds and cultures, often with limited English language skills, will be important with this position. For our Backpack program this position will interact with personnel from local schools to determine need and logistics for distribution of weekend feeding packs and coordinate with other WSFB staff and volunteers to prepare weekend packs. Implement all work by incorporating the City of Seattle’s Racial Equity Toolkit into the process.
Home Delivery Responsibilities
· Conduct phone interviews with individuals receiving food delivery to determine dietary restrictions and preferences.
· Work with operations staff and volunteers to fill delivery bags to meet dietary preference.
· Work with operations staff to source food for home deliveries.
· Train and supervise home delivery volunteer team.
· Schedule home delivery routes and coordinate with delivery volunteers.
· Fill in for home delivery drivers when they are absent.
· Maintain accurate delivery data and compile statistics for agency reporting, complete all required reports in a timely manner.
· Implement survey tools to determine satisfaction and efficacy of the program.
· Provide direct service and referrals with kindness, respect, and confidentiality.
· Other duties as required.
· Work with Seattle Public School personnel to enhance cooperation with the goal of improving services for students and families receiving this service.
· Collect and compile statistics for agency reporting, complete all required reports in a timely manner.
· Develop menus for the Backpack Program and sources for food purchasing to better meet dietary needs and preferences of program participants.
· Provide training, supervision and oversight to staff or volunteers assigned to the Backpack Program and be available to lead packaging parties on evenings and weekends.
· Develop survey tools for schools and student/parent participants to determine efficacy of the program and current program model.
· Work closely with WSFB supervisors, staff, other contracted Backpack programs, City of Seattle, and stakeholders to develop best practices and actively participate in the Food for Schools Committee.
· Perform other duties as assigned.
· A minimum of two years direct experience working with low-income individuals in a social service, employment, or educational setting.
· Demonstrated understanding of and sensitivity to the needs of local ethnic communities and low-income populations.
· Demonstrated leadership skills with the ability to establish and communicate project goals, timelines and needs.
· Excellent time management skills and the ability to work with limited supervision and considerable self-direction.
· Ability to navigate relationships with multiple stakeholders and to excel in highly visible and public settings.
· Ability to work effectively in a multi-cultural environment with co-workers, volunteers, and clients.
· The ability to communicate effectively in English, both orally and in writing.
· Bilingual in English and Spanish or Vietnamese or Somali strongly preferred.
· Possess a valid Washington State driver’s license, a working automobile available to use for food bank business, show proof of automobile liability insurance, and have a good driving record.
· Proficient with Microsoft Office software.
· Must pass a criminal background check through the State Patrol.
Salary and Benefits:
Wages and Hours: $19-24/hour DOE, 40 hours per week, non-exempt. Some weekends and evenings will be required.
Note: During the period of the Covid-19 response some of this work may be done remotely but most of the work will need to be performed in the Food Bank. Proof of vaccination for COVID-19 will be required.
Benefits: Paid personal (sick) leave, vacation leave after six months, 9 paid holidays/year, health insurance, 401K after 6 months of employment.
West Seattle Food Bank is an Equal Opportunity Employer committed to workplace diversity. Members of BIPOC (black, indigenous, people of color) communities, or people who have personal experience in historically marginalized and excluded communities are especially encouraged to apply.
To apply send resume and cover letter outlining experience to firstname.lastname@example.org.